At The Share Brokers Financial Services, we take investor concerns seriously and aim to address all queries and grievances promptly and fairly.
Nature of Grievances
Investors may contact us regarding:
- Demat & Trading account onboarding issues
- Account opening status or documentation queries
- Service-related concerns within our scope as an Authorised Person
Please note that trading-related issues, platform issues, or transaction matters are handled directly by Upstox Securities Pvt. Ltd.
Grievance Redressal Process
Step 1: Contact Us
Email your concern with relevant details to:
📧 support@thesharebrokers.in
We aim to acknowledge all grievances within 2 working days.
Step 2: Escalation to Broker
If the issue falls under broker-level services, we assist in escalating the matter to Upstox Securities Pvt. Ltd. through the appropriate channels.
Step 3: Regulatory Escalation
If required, investors may approach the official grievance redressal mechanisms provided by the broker or SEBI.
Important Note
The Share Brokers Financial Services operates strictly within the scope of an Authorised Person. We do not handle trading execution, funds, or securities directly.